Shipping Policy

Shipping Policy

What is the delivery time?
The delivery time consists of two phases:

1. Processing time
Within 1–3 working days after placing the order, it is checked, approved, and packaged. The package is then prepared for transport.

2. Delivery time
Canada: 5–10 working days

Shipping is handled by Canada Post.

All shipping times exclude possible customs delays. During busy periods such as Christmas, Black Friday, and New Year, deliveries may take longer.

What are the shipping costs?
We offer free premium shipping. This includes insurance in case of theft, loss, or damage to the package.

Where is my package?
After shipment, the customer will receive an email with a tracking number.
The order can be tracked via the tracking page on our website. To do this, click on “track your order” in the main menu on our website.
For logistical reasons, the order may be shipped in multiple partial shipments.

My tracking number is not working
It may take up to 5 working days for tracking information to be updated. If the tracking still shows no information after a few days, customer service can be contacted.



We believe great service is just as important as great products. Our team is always ready to assist you quickly and professionally, ensuring a smooth and reliable shopping experience from start to finish.

At Divinity Factory, we focus on delivering premium quality at a fair price. Every piece is carefully designed and produced to offer long-lasting value, so you get the best of both worlds — style and durability without overpaying.

Sustainability is at the heart of our brand. We consciously choose materials and production processes that reduce environmental impact, allowing you to look good while making a more responsible choice.