FAQ

All orders are processed within 1–3 business days. Delivery then takes approximately 5–10 business days.
We keep you updated every step of the way.

Yes — we offer free premium shipping on all orders, including insurance for loss, theft, or damage.

Absolutely. Once your order is shipped, you’ll receive a tracking number by email.
You can track your order anytime via our “Track Your Order” page.

No stress — tracking can take up to 5 business days to activate.
If it still doesn’t update after that, just contact us and we’ll sort it out.

You can return your order within 30 days of delivery, no questions asked.

Simply email us at support@divinity-factory.com and we’ll guide you through the process step-by-step.

Return shipping costs are the customer’s responsibility, unless otherwise agreed.

Yes — all payments are processed through secure, encrypted systems. Your data is fully protected.

We only use your data to process your order and improve your experience.
Your information is handled securely and never sold — we hate spam as much as you do

If you wish to cancel or modify your order, please contact our customer service as soon as possible. Changes can only be made if your order has not yet been processed.

We accept a range of secure payment methods, including credit cards, PayPal, and other trusted providers. All available options will be shown during checkout.

Please refer to our size guide on each product page to find your perfect fit. If you’re unsure, feel free to contact us — we’re happy to help you choose the right size.